Service Content Baseplay charges

I have been charged for content services since December 2025. I have not signed up for it nor gave permission for Vodacom to add charges to my account for Baseplay max's services.

The data plan has 3 sim cards. I searched on all three devices and found a sms stating the first day is free and then you will be charged R15 per day, or press here to opt out. This was on my sons device. I searched for baseplay max and their app, but there are no sign of it. My son is not able to add anything without my permision via the Family app.

I searched google and came across a lot of people who has similar experiences with Vodacom and Baseplay max.

I send Vodacom an email to Vodacom Customer care on 2 April. It has now been more than a month and the have not rep**** to my email.

I also dialed *135*997# to cancel all content services on 2 April, but it was never cancelled. I did it again on 3 April as it was still active, 8 April again. On 15 April it was still active and I cancelled it again and on 23 April again. Still being charged R15 per day.

On I decided to send an email to WASPA and they got it cancelled on 24 April.

I want a refund for the money ****** from my account.

I am due an upgrade with Vodacom but I am seriously rethinking it after the poor service from Vodacom and the automatic adding of service content charges.