Service complaint, again!

So I'm complaining again and will keep on doing so until I get a response better than the last one, which was for me to cancel my contract as suggested by vodacom.<br> <br> So not only do they fail to deliver their service, they have the audacity to increase my subscription fees as well. On a more personal note, I'm a service provider myself. One of my services is directly responsible for making sure that money gets transferred. Be it your salary or debit orders or any payment that is not directly with your bank. This includes corporate transactions as well. So my service, which I provide at near 100% sla levels, is extensively used by vodacom as well. Guess I just have more integrity when it comes to service delivery.<br> <br> Now I'm critical support for this service and find myself unable to do my work most times due to vodacom's inability to be a trusted provider. So now while I'm paying a premium for my contract I have to go and spend more of my money to buy prepaid sim's and airtime from other providers to test if they have a better service in my area.<br> <br> Eskom has terrible service delivery but at least they're using their inflated prices to try and fix the problem, unlike vodacom.