Service complaint

Hi Vodacom, I have been a customer for more than 10 years and the service I have been getting from your cancellation department has been to say the least, horrible and useless. I have been trying now for 3 weeks to have the correct contracts cancelled, to no avail. 2 Of these contracts numbers, I have been paying for unnecessarily for 2 years and 1 year respectively, because they have run way over contract period and I did not receive any notification that contract has expired!!!! Firstly, I want someone to contact me urgently, that is willing to listen to what I, your customer wants. Secondly, I want a refund on both these over term paid contracts to be sorted out immediately!! I am tired of listening to a machine that does not give me the correct options to choose from, then having to wait for a consultant to become available for a long time and then when I eventually get through, they try their best to NOT LISTEN TO WHAT I WANT!!!!!! Your service absolutely sucks and I have spent a huge amount of many over the years with you guys. Contact me urgently on ***, or my husband, Eddie Rutters, on ***. I give him permission to speak for me on this matter. Lurinda Rutters.