Service complain

I called Vodacom last week Friday and I was told my query will be resolved with 24 hours and to date it has not be resolved and I have lost almost R100.00 airtime. On the 01 November 2018 @ 21:33 I made a detailed balance and I had Monthly Airtime of R119.90 Recharge Airtime R4.38, All-net 49 mins to use by 23:59 today; 960.77 MB data until 01/11/2018.

Within an hour my data was gone and my airtime almost finished. The lady i spoke to said she had a different info on her side and I am saying to her the data I had was exactly what vodacom told me and I have an sms to prove that. They are now sending me to pillar to post and no resolution on this matter. Its not the first time that my data just dissapears and whn I complain it gets rectified. According to me Vodacom is becoming the worst network provider and their service is really a problem.

I am inconvenienced now with no airtime to make important calls.