Service Breakdown

I've been trying to get a paid up letter from Vodacom for more than an hour now. Iven been transferred from one call to another only to find myself back at customer case. The IVR does not recognize my number as contract as its paid up but doesn't even give the the option to speak to a consultant to request a paid up letter. Even the last consultant I ended up speaking with sounded shocked when she tried the number they've been transferring me to. I paid my contract every month and when it ended I cancelled the contract. I need a paid up letter as well as the details removed from my ITC, I haven't paid a Vodacom debit order in months now, it should reflect as a repayment item on my profile.