Service beyond poor

Maybe I should have taken the time to read the reviews. At this point 31 days later, I still do not have a fibre connection. It's seems that no one knows what is going in the support centre. Disappointed in the size of this company and the poor service. I have delt with 8 agents that give me different information. I have 5 emails confirming my address. 3 WhatsApp contacts with chats. At the end am told to contact the ISP that has linked to my address to cancel the current line. talk about useless service.