Service beyond a joke

<p>So... I am a third party on my mum's account but I'm the only person using the account. Now I have had many instances or run ins with Vodacom but this one took the cake for me. My bill was paid late 1 month and when the next bill was produced my mum and I called the call center and was advised of exactly how much we needed to pay. The normal monthly is R752 bt we paid that and the next month's R852 which one would think already included the late payment. now I'm told that I still owe another R100 for late charge the lady we spoke to didn't tell us about and after they listened to the call and found the same thing... I am still told that I have to pay it otherwise I will get cut off. Again! Timescales were given after the issue was raised with the complaints team and the wrong ones I might add. 2 weeks later... I am still waiting. I want out! The service is beyond a joke! Please tell me what I can do now. **********