Service at Vodacom is horrific!

I received an sms from Vodacom advising that my number was up for renewal and spoke to Ntwanano Snwela. I had to verify a few details regarding the insurance and did not hear from her once I had confirmed the details for the insurance for my preferred. So today I attempted for atleast 20 minutes to get through to the upgrades team with no success. I was transfered from one person to another until I gave up calling in! One consultant told me to try calling from a landline or prepaid to get through (Thami Ndaba) and still did not get through. She added that if I would like to get through to the upgrades team I must call in the morning because in the afternoon they don't answer the calls! Another time I spoke to a Zuki (who refused me to give me her surname because of a policy) advised that I would not be able to get through from a landline either and took my numbers to get someone to call me back and I still have not heard from anyone. What self respecting organisation works this way! I am so disgusted! Shame on you, Vodacom! You clearly do not take your customers seriously. To upgrade my line with you, I have been sent from pillar to post still with no success! What a shame.