1 reviews | Active since Nov 2016

12 Nov 2016, 12:50

Service at Vodacom

<p>I took my son's tablet for service at Vodacom Westgate (Chatz connect) and i was assisted by Riaaz who is a service consultant. i am very disappointed in their level of service as it has been five weeks and no feedback has been received.</p> <p> </p> <p>My problem is that there is no communication and when i take the initiative to contact them they always say they have not yet received feedback from AG Mobile. i have been given contact details for yet another consultant at AG mobile but contacting them has also proved to be a waste of my time as no one bothers to even answer the call and most of the time the phone is engaged.</p>

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Replies (1)
Vodacom
Vodacom's reply13 Nov 2016, 06:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team