1 reviews | Active since Aug 2017

03 Aug 2017, 14:21

Service at Vodacom

<p>Thank you Cassandra from Vodacom for calling me and attending to my previous complaint on poor srvice. </p> <p> </p> <p>However i would like clarity on how come that for the plan I am on now which was activated on August 1st. I seem not to have any voice, or data for this month. The ones that appear will expire at the end of September but for this month I seem to have zero balance of voice or even data. Please clarify.</p>

0
Replies (2)
Vodacom
Vodacom's reply03 Aug 2017, 14:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Aug 2017, 07:17
Official

Dear Claire,

Feedback has been provided.

Regards,

Cassandra