1 reviews | Active since Mar 2017

22 Mar 2017, 14:47

Service as usual 0 stars.

<p>I have asked to be called back ages ago. Your apparent 24 hours is aweful. And then I keep having to phone for you guys to can eliminate vodacom live. And every second month it's back on my statement. I expect you to go back and credit my account for all the times you have charged me for vodacom live and I expect it not to appear on my statement again. I don't think I need to phone every month for it to be cancelled. I DON'T WANT VODACOM LIVE!!!!!! Please sort this out and as I said I expect my account to be credited for all the months you have charged me. </p>

0
Replies (3)
Vodacom
Vodacom's reply22 Mar 2017, 15:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 Mar 2017, 08:50
Official

Dear Caitlyn,

Feedback has been provided.

Regards,

Cassandra

's update29 Mar 2017, 13:02
Reviewer Update

Feedback has been provided to who???? Certainly not me.