service and out of bundle charges

im absolutely disgusted in vodacoms rates and charges. this is my story. ive been a client of vodacom for over 10 years now and never in my life have i been charge sooo much for out of bundle rates and "service fee". *** ive never app**** for any services from you guys. ive upgraded my package to RED VIP ..... VIP my ass. i still get treated like **** cause no one is getting back to me regarding refunds, there is always "get back to you" since December 2016 when i upgraded thinking that this will sort out my data issue cause everyone does social alot on media.... heck no. made it ever worse.. my package is R2000.00 a month which is normal. my bill comes to R4000 a month, FOR WHAT. what services? why do you say yes to services without my permission? that is *****.... I asked Cell C to call me ( wow Cell C just sounds so much better) they can offer me a wow packege for R1499 a month plus 20gb of data tomorrow.... im disgusted... you guys are clever... refund on airtime and no money cause you know why..... YOU GET VOICE AND DATA FOR NEXT TO NOTHING...

PLEASE SORT OUT THIS PROBLEM OR I WILL GO TO SMALL CLAIMS TO INVESTIGATE THIS ISSUE