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Paulina M
1 reviews | Active since Dec 2020
12 Jan 2021, 14:34
Service and Network
I have escalated query on the 05 Jan, to this date, not resolved, networks extremely poor, router light always orange or red. Struggling with connection every single day. Nobody cares, their service is really bad.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
13 Jan 2021, 08:29 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply13 Jan 2021, 08:29
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Jan 2021, 08:31Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Consumer Website Team
Best regards,
Vodacom's reply13 Jan 2021, 08:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Jan 2021, 19:00Dear Paulina Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have sent your query to the Network Department for further assistance.
Your reference number is ***. Regards Vodacom Consumer Website Team
Your reference number is ***. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Jan 2021, 19:00
Official
Dear Paulina Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have sent your query to the Network Department for further assistance.
Your reference number is ***. Regards Vodacom Consumer Website Team
Your reference number is ***. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Jan 2021, 19:01Dear Paulina Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have sent your query to the Network Department for further assistance.
Your reference number is ***. Regards Vodacom Consumer Website Team
Your reference number is ***. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Jan 2021, 19:01
Official
Dear Paulina Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have sent your query to the Network Department for further assistance.
Your reference number is ***. Regards Vodacom Consumer Website Team
Your reference number is ***. Regards Vodacom Consumer Website Team
Best regards,