**** service and extra expenses !!!!

I am a VOX customer and have contacted them about a internet that is not working they said they sent a request to vodacom fiber to attend to it. this all happened on the 28/03/2026, vodacom eventually sent a tech out to check today 10/04/2026. the tech advised that it is caused by thier migation. I feel that this is not acceptable for an account that is up to date and paid every month. When I installed it there was a prorate charge so is vodacom willing to refund me prorate for the days that i have been without internet????? I have been using my moble data to connect our house hold while still paying my acc for internet, who refunds this??? Can this be sorted out??? as now i have extra costs involved with mobile data. and fuel cost for travel cause i can not do my work from home