1 reviews | Active since Apr 2016
Service after 21 years of same account
<p>After 21 years of having an account and the same number, during my recent upgrade the agent decided that I should move to Pay as You go - top up . Granted I signed the contract, but I did not as for a PAYG top up - so probably partially my fault. However, surely after 21 years with open international calling, my profile did not match this. Called customer service and a very helpful lade told me that I can be migrated to the same package, but not PAYG top up- however this can only be done at the end of the month.</p> <p> </p> <p>Now I am trying to buy additioanal data from the Vodacom website and still not without its problems - "exceeded by daily limit" Of what?????? Besides the fact that I didnt spend anything today - what is I wanted to buy a 100GB of data in one day - who cares????</p> <p> </p> <p>Really bad show Vodacom - I am super annoyed!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
After another 7 CALLS I seem to be sorted - the person who called me after the initial posting DID NOT sort out my issue - I had to do that via another 6 calls.
After another 7 CALLS I seem to be sorted - the person who called me after the initial posting DID NOT sort out my issue - I had to do that via another 6 calls.