rD
rika D
1 reviews | Active since Jul 2013
18 Jun 2024, 09:50
service
after several phone calls and call again to Vodacom today, I was once again told a different reply on the issue with the service provider regarding refund on the account, why do a customer need to follow up, they easy to let you know account is in arrears but refund they have an issue paying back, it seems that Vodacom doesn't provide proper training to their consultants.
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Vodacom's replyOfficial
18 Jun 2024, 11:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jun 2024, 11:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team