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JB
Jacques B

1 reviews | Active since May 2019

17 May 2019, 14:52

Service activation for Fiber. Seriously DON'T put yourself through the hassle

After weeks of constant phone calls, requests and complaints I finally got my fiber installed. Now I am having the same issues with just activating the service??

If I had another service provider in my area I would have switched to them in a heartbeat. Unfortunately, I am stuck with Vodacom and the service is just appalling!

And the best part, they will be charging me for a service that is NOT working at all.......

0
Replies (4)
Vodacom
Vodacom's reply17 May 2019, 16:13
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
 
JB
Jacques B's update04 Jun 2019, 15:13
Reviewer Update
Can I get feedback as to when my service will be activated??? ANY indication??? I need to know if I should s**** my service or not

JB
Jacques B's update06 Jun 2019, 09:08
Reviewer Update
Yesterday I got an email saying that my Router is being swapped out..... Can someone contact me please regarding this? I don't know what's going on... Do I have to wait another 2/3 weeks for someone to come and connect a router? 
JB
Jacques B's update07 Jun 2019, 10:21
Reviewer Update
Any feedback and I mean ANY feedback would be appreciated... I just want some sort of customer care???