service activation and deactivation

October i bought 500Mb of data on-line using *111# i chose the monthly subscription option because i thought it will automatically deduct the R99 every month from my airtime balance but i was was wrong it activated a monthly contract with vodacom.<br> <br> On the 5/01/2016 i called to request the deactivation of that service, the service was cancelled and i received the sms that reads \Dear Customer, Your service request no. A7-CMC0-MTXN has been logged. We will contact you via sms, email or phone call within 2 working days.\"<br> After some few minutes i got a confirmation sms that reads \"Dear Customer: Your 500MB service has been de-activated as per your request. <br> Kind regards, Vodacom Customer Care\"<br> <br> I was happy about their service until the 01/02/2016. Vodacom debited my account again. I called them and they said the data service its still on, i asked how they said they don't know cause it shows that i deactivated it. <br> <br> They said they going to refund me but i think i should be compensated because it was not my fault. And what about the bank charges? <br> <br> I want to be compensated on this one. I am still waiting for their call. Nothing is happening. Its been 48 hours now.<br> <br> I demand compansation"