*** service

Good day

I called into your call center on the 9th of October this year regarding a claim

I had submitted a claim with my household insurance and they requested a letter stating I had no insurance cover with Vodacom

I spoke to a team leader by the name of Mr keoneetswe Pule who promised to send the letter within 24hours till to date I’ve not received the letter.

The consultant had already done a verification with my mother who is the account holder

It’s very unfair for such a long standing client with Vodacom to be treated in this manner

Today I called and was assisted by

Neo sekatubane she put me on hold for long looking for this Mr keoneetswe Pule who refused to come to the line to assist me.

I’ve had it with Vodacome if it’s incorrect billing it the Wi-Fi down time or never getting assisted .

I had asked them to insure the laptop but the consultants seems to have their minds everywhere else than to assist the client.