1 reviews | Active since Jul 2020
Service absolutely USELESS. This speaks directly to Management and there ability to lead form the front.
THIS IS MY 3rd POSTING WIYHOUT ANY ACTION FROM VODACOM. !!!!!!!!!
On 2 June 2020 my Vodacom Fiber service order was approved SO**********77. 8 July 2020 my fiber connection was activated !!!
I requested a 50mbps fiber connection. 10 July 2020 I contacted Vodacom fire on ********** that my connection was only 11mbps. multiple service request were opened (SR**********67, SR**********6) just to cite a few complaining that my connect is not what I requested. After waiting for almost 1 month a service technician (05/08/2020) was sent to my residence. He stated that he will investigate and Vodacom will revert back to me, on 19/08/2020 I received an sms stating that the service request status had been changed to closed.
1 September 2020, my account was debited with an amount of R 3841.72 for fiber service I did not receive. my connection is still on 10mbps and NOT on 50mbps.
Vodacom agent Dorcas Matjila and her Manager Kimberly-Anne Myburgh were quick to sell me the product, but as soon as I requested there assistance I was told and I quote "Good day Jannie, Kindly note that I cannot assist in this regard. Support will be in touch to resolve the matter. Please dispute invoice with the relevant department once received. Kind regards, Dorcas Matjila FTTX Bitstream Operations http://www.vodacom.co.za/fibre"
To Date no avail, despite numerous attempts and emails, naming and shaming is also not working, yet I need to pay for services not received.
Vodacom executives !!!! what service are you rendering, this theft nothing else how do you condone what is happening with your service delivery.
Please check your records this is not my first complain.
Service absolutely USELESS. This speaks directly to Management and there ability to lead form the front.
Today is the 12th of September 2020. Vodacom responded on the 7th of September 2020 in a private response, they will make contact..............? it is 5 days later an no contact has been made, but be rest assured I received my next month invoice already.
Can I please have an email address from an Executive at Vodacom to talk to.
When reading your vision statement Vodacom, you are defiantly not adhering to what you are preaching.
It is evident from you poor response that we as a customer are merely a number and that you do not value as, but when we dispute your service delivery or we do not pay the invoice sent for services not received, our services get suspended immediately, but you as Vodacom can take however long you want to responded to customers. Being a loyal customer, paying your bills on time means nothing.
Director, please step up to the plate and contact me directly on my email.
PS. Why do you have a complaints section if nothing gets done regarding complaints. Marketing Director, do yourself a favor and look what the country is thinking of your service delivery. I would bow my head in shame if I were the executive Director of such a big company, but we cannot even get the basics right....... so, what are we doing except for cashing in our salaries every month because we clearly are not by or VISION statement we so proudly preach?
Today is the 12th of September 2020. Vodacom responded on the 7th of September 2020 in a private response, they will make contact..............? it is 5 days later an no contact has been made, but be rest assured I received my next month invoice already.
Can I please have an email address from an Executive at Vodacom to talk to.
When reading your vision statement Vodacom, you are defiantly not adhering to what you are preaching.
It is evident from you poor response that we as a customer are merely a number and that you do not value as, but when we dispute your service delivery or we do not pay the invoice sent for services not received, our services get suspended immediately, but you as Vodacom can take however long you want to responded to customers. Being a loyal customer, paying your bills on time means nothing.
Director, please step up to the plate and contact me directly on my email.
PS. Why do you have a complaints section if nothing gets done regarding complaints. Marketing Director, do yourself a favor and look what the country is thinking of your service delivery. I would bow my head in shame if I were the executive Director of such a big company, but we cannot even get the basics right....... so, what are we doing except for cashing in our salaries every month because we clearly are not by or VISION statement we so proudly preach?
I really hope this e ail finds you well.
Can you imagine, today is the 16th of September 2020. I have had a fiber line installed in June 2020. what you would not believe is that the fiber line that in 3 month Vodacom could not resolve my query. To date I have paid for 3 months in full but no service from Vodacom. can one of the Executives explain to me how do you live with yourself knowing you taking money from customer month in month out and not giving a service. if this was turned around would you allow such behavior, I bet you no, but why must we endure this.
I wish I can meet one of you face to face, because I want to tell you to your face that you are useless and you are not worth they money the pay you to run the business.
my contact details are as follows:
Jan Bronkhorst
***
+***
I really hope this e ail finds you well.
Can you imagine, today is the 16th of September 2020. I have had a fiber line installed in June 2020. what you would not believe is that the fiber line that in 3 month Vodacom could not resolve my query. To date I have paid for 3 months in full but no service from Vodacom. can one of the Executives explain to me how do you live with yourself knowing you taking money from customer month in month out and not giving a service. if this was turned around would you allow such behavior, I bet you no, but why must we endure this.
I wish I can meet one of you face to face, because I want to tell you to your face that you are useless and you are not worth they money the pay you to run the business.
my contact details are as follows:
Jan Bronkhorst
***
+***