Service? Absolutely no service

<p>I have had a contract with Vodacom for over 25 years. Under my contract "caller identity" and Itemised billing" is free, and indeed I've never paid for either for as long as I've had my contract. When Vodacom changed the billing recently they would show I charge for both and at the same time show a discount for the same amount, making the charge as R0.00. All of a sudden in March and Aoril they show the discount for the "caler identity" but not for the "itemise billing.</p> <p>I understand that mistakes do happen, but when one reports the problem (ref. 1- ********** ********** ) on the 11/4/2017 and follows up on the 26/4, 29/4, 2/5, 3/5 and 8/5 and absolutely nothing has been done in this period, and indeed one is totally ignored, then this becomes a real problem. I have spoken to a number of consultants that allways promise to follow up and come back to you. Needless to say that nothing gets done and no return call is made.</p> <p>I donot know what to do next as if one asks to escalate the call to a team leader or manager, one is told this is not possible. I'm totally frustrated with Vodacon's lack of service. Even after the call they ask to stay on the phone and rate their service, and you give "0s" which denotes totally not satisfied, no one comes back to youto find out why the low rating.</p> <p>Vodacom is probally so big that one loyall customer does not matter to them, and they think that they can treat their customers like *******. I certainy cannot recomend their services to anybody, and I'm considering cancelling all my family's and businesses' contracts.</p> <p> I expect you VODACOM to do your job properly in the first place, and if you err correct it immediatly, DONOT ignore your clients.</p>