**** service

I app**** for Vodacom Fibre on 20 September 2020, after going back and forth with your consultants, vumatel came to install fibre last week friday. They told me it would take up to 24 hours for activation, so i waited until Monday morning then i called Vodacom and complained about no connectivity. Around 3pm in the afternoon, 2 gentlemen from Intelliview came to my house, they didn’t look like proper technicians at all. All they did was basic troubleshooting and they depended on someone who they were communicating with via whatsapp. After 30 minutes, I was connected. But after a few hours i was disconnected again. I called Vodacom on Tuesday to advise, the lady i spoke escalated the matter to the manager and assured me that I’ll be connected with before the end of the day, but nothing happened. I called again this morning and the gentleman i spoke to again escalated it and gave me your contact details to lay a complaint. This is unacceptable. I’m running out of patience. This has been going on for too long. They clearly don’t know how to treat their customers.