1 reviews | Active since Feb 2015
SERVICE A DYING WORD FOR VODACOM
<p>Since my Upgrade request online on Sunday 13th November, I have heard nothing but kockyness from your consultants, nothing but lies, and even dropped my phonecall when I requested to speak to somebody with Authority. For years I have been a loyal customer, 5 different contracts. Allways upgraded my Contracts online, delivery was allways within 48 hours. WHY and HOW did Vodacom join the top Useless Service Companies in SA. Why are you not training your staff to handle queries correctly instead of dismissing your Clients with Kocky attitudes and utter lies. Your calls are recorded, ARE THEY REALLY???? How are you guys even allowed to Advertise on National Television that you are a Top Provider in SA, when all Ive had for one week with your Consultants is utter LIES. Its been a full week, no delivery, no upgrade all Ive got from a Top Provider is a Top headaches. Ive lost my Faith in you Vodacom!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Received my authentication phonecall on Monday 21/11/2016 from the Processing Department, took 1 minute to confirm my name and Id number, please bear the thought that this same infomation was originally supp**** by me upon placing the order 1 week prior. It took Vodacom 1 week to confirm that I placed the order, with a phonecall that took less than 1 minute. AND STILL YOU STATE THAT ALL PHONECALLS ARE RECORDED....WHY? YOU ARE OBVIOUSLY NOT USING IT TO IMPROVE YOUR SERVICE STANDARDS. Now today is day 3 that I am waiting for my new handset. Upon contacting your Upgrade Department my order has not yet been dispatched. WHAT NOW?????On my previous orders for the past 5 years you offered a 48hour online Order/Delivery system . What ever you guys have done to change the system, you have done it very badly. Vodacom your Service Standards are rapidly deteriorating. If I ever hear you use "escalate your query" I will move my business, guaranteed
Received my authentication phonecall on Monday 21/11/2016 from the Processing Department, took 1 minute to confirm my name and Id number, please bear the thought that this same infomation was originally supp**** by me upon placing the order 1 week prior. It took Vodacom 1 week to confirm that I placed the order, with a phonecall that took less than 1 minute. AND STILL YOU STATE THAT ALL PHONECALLS ARE RECORDED....WHY? YOU ARE OBVIOUSLY NOT USING IT TO IMPROVE YOUR SERVICE STANDARDS. Now today is day 3 that I am waiting for my new handset. Upon contacting your Upgrade Department my order has not yet been dispatched. WHAT NOW?????On my previous orders for the past 5 years you offered a 48hour online Order/Delivery system . What ever you guys have done to change the system, you have done it very badly. Vodacom your Service Standards are rapidly deteriorating. If I ever hear you use "escalate your query" I will move my business, guaranteed