********** service

We recently tried to upgrade our contract with a wonderful black Friday special, and after initially being told that our deal had been processed and had gone through, we then received ZERO feedback or communication from vodacom. After phoning back multiple times (so much so that vodacom has blocked my number as spam), each time we were told a different thing, everything from waiting for verification to out of stock, we were even told the router we wanted was discontinued! We then found out that our deal had mysteriously been cancelled!!! After speaking to someone who claimed to be a manager this morning, we are left even more annoyed, as zero accountability was taken and it was blamed on the system for not picking up information on my account. We are at the point now where we are considering cancelling our vodacom contract completely and finding a better service provider.