********** service

It's been over one week I have been to Vodacom 4U Fourways, nicolway as well as Vodaworld itself trying to get a sim swap from a physical sim to an E-sim on my iPhone. All i have is empty promises that the issue has been escalated to a network engineer. The most shocking thing is i have to take the initiative to follow up or else noone from Vodacom's end says or does anything. Really disappointed in the level of customer care not only from consultants but from Vodacom management as well. noone takes pride in what they are doing