IK
Imraan K
1 reviews | Active since Nov 2018
10 Mar 2025, 18:40
*** service
Very bad service from vodacom i called the call center last week to debit my account witch they failed i went on the social media platform for help on Instagram to ask for help and assistance they tried to debit my account and failed they instructed me to pay form vodapay app witch I did now after making the payment they debit my account I had the decency of calling I had to chase my own payment and get help I've been a customer over a decade not once my debit order did bounce and this is the outcome I get i want my refund please
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 Mar 2025, 08:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Mar 2025, 08:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
IK
Imraan K's updateReviewer Update
11 Mar 2025, 09:58I would like to thank Dean for his excellent customer service that how you give customer service where the clinet doesn't need to explain his story a million times I'm shocked in the way he handle my complaint once again excellent service .
IK
Imraan K's update11 Mar 2025, 09:58
Reviewer Update
I would like to thank Dean for his excellent customer service that how you give customer service where the clinet doesn't need to explain his story a million times I'm shocked in the way he handle my complaint once again excellent service .