Service????

<p>Good day,</p> <p>I took a tablet deal with 2G capped (as I recall as ALL my contracts are top up!) that was renewable 21 May 2017. Then I receive my statement in June & see that I have an additional charge of R2002 added to my bill. I left a request that a consultant calls me back. To date I am still waiting. Then I decided to contact your call centre and I was told that I will have to wait for 14 days to see IF they are able to retrieve my initial recording. What annoys & frustrate me is the disdane of one of your staff member that I could overhear in the background stating - "how can this customer expect a recording from 2 years back"? If i was not slapped with an additional R2k bill I would have no need to request the recording!!!! Train you staff better or employ better quality of staff, as they not the ones that must now find the extra R2k. This is very unprofessional.</p> <p> </p>