Service

<p>After 11 years of being a Vodacom customer, the day I decide to change my contract account into a pre-paid account, I get such a service.</p> <p> </p> <p>On the 24th of february 2017, I called the upgrade division to change my contract into a pre-paid account.</p> <p>The call was made at 13:05 PM. The reason why I called the upgrade division is because I was due for on the on the 31st of December 2016, but to cut costs I wanted to cancel the upgrade so I can have a normal account which is pre-paid</p> <p> </p> <p>Little did I know, minutes after the call, my line was suspended. When I called customer care, they mentioned that, my account was in arreas for R98 reason being, Vodacom tried to debit my bank account on the 01 of February 2017 and found R0 rands, but mind you, what was due by me to vodacom for the month of Feb was paid on the 27th of January 2017 via cash payment at the Vodacom store in Campus Square.</p> <p> </p> <p>I do understand the penalty of R98 because I gave vodacom the permission to debit my account on the 01st of every month.</p> <p> </p> <p>On the 24th Feb 2017 I paid R320 including the R98 pernalty, but when I called to get my line back on the network nothing happend.</p> <p> </p> <p>Today is the 09th March 2017, nothing has changed still, my line is still suspended.</p> <p> </p> <p>I've called vodacom about a 100 times already but all the answers I get is</p> <p> </p> <p>* We had issues with our system</p> <p>*Your line needs to be synchronised by the customer care</p> <p>*We have escalated your issue to IT</p> <p>* Our supervisor is in a meeting</p> <p>*Please give us an alternate number where we can get hold of you(when I do they dont call)</p> <p>*The agents just hang up the phone</p> <p>* I cannot help you, you account is in Pre-Legal</p> <p>*I would hold close to 20min just to get a response, you are in arrears thefore I cannot help you until you pay</p> <p> </p> <p>So I would like to know if this is good service for a customer who has been with Vodacom since 2006.</p> <p> </p> <p>Well, this is month will be my last installment with Vodacom, and according to the agent I spoke to on the 24th Feb 2017 today is the day my line will be converted to pre-paid, well I wont be able to see that nor enjoy the benefits</p> <p> </p> <p>Oh,by the way, I just called the agent about a minute ago, he mentioned that my line wont be opened cos I just got another penalty of R98 since Vodacom found zero rands in my account.</p> <p> </p> <p>Thanks Vodacom for being such a good service provider, but I think its now time to switch.</p> <p> </p> <p>Kind Regards</p> <p>Maxwell </p>