1 reviews | Active since Feb 2015
Service
<p>I called to cancel my contract. The agent confirmed the contract is cancelled. When I asked for a reference number the agent cut the call on me. That's the type of service to expect if you leave Vodacom. I have a second contract so I'm sure I will experience the same service. I'm sure I will get feedback that it was a system issue. Well I didn't get a courtesy call to apologize!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I was contacted yesterday by Vodacom. I was told the first agent Ntombifuthi did not process the cancellation, she done a quote. However, she confirmed the last debit will be in April. I was then transferred to Retention again to process the cancellation. Nelly processed the cancellation and provided a reference number. However, she confirmed the last debit will be in March. Wonder who to believe? I requested Nelly to get her manager to contact me, no call received yet! Maybe you guys should listen to the call and then contact me. If I had taken Ntombifuthi word that my contract was cancelled, you would continue to debit me stating my contract was not cancelled.
I was contacted yesterday by Vodacom. I was told the first agent Ntombifuthi did not process the cancellation, she done a quote. However, she confirmed the last debit will be in April. I was then transferred to Retention again to process the cancellation. Nelly processed the cancellation and provided a reference number. However, she confirmed the last debit will be in March. Wonder who to believe? I requested Nelly to get her manager to contact me, no call received yet! Maybe you guys should listen to the call and then contact me. If I had taken Ntombifuthi word that my contract was cancelled, you would continue to debit me stating my contract was not cancelled.