SN
Selwyn N

1 reviews | Active since Oct 2015

02 Mar 2017, 10:12

Service

<p>Went over to MTN. Paid penalties in advance as contract still had two months to run. 3 September 2015 joined MTN. Vodacom now ants me to pay September fees as well as costs. Been given over to Hammondpole and looks like MBD Inc (attorneys) as well. I don't speak to any of MBD Inc staff as they don't know that the case has been given to Hammondpole. I must notify them that vodacom has appointed Hommondpole, which i am not doing. Vodacom should know. After numerous emails with Hammondpole and eventually getting through to a team leader with both their email addresses. Had a few emails sent and now they absolutely refuse to answer my emails. There is no reply..staff members are Ashley Williams and Shirley..her surname starts with a "F". They don't answer any emails anymore. Furthermore i get daily calls from MBD Inc (attorneys) about my vodacom account. </p> <p> </p> <p>Hammondpole is useless and at Vodacom the left hand DEFINITELY does not know what the right hand is doing. Accepting that this case is dying a slow death. It happens when you realised you incerrectly invoiced people, and still don't know you handed the case over to to attorney firms.</p>

0
Replies (2)
Vodacom
Vodacom's reply02 Mar 2017, 11:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply02 Mar 2017, 13:40
Official

Dear Customer

We apologise for the inconvenience caused in this regard.

Please note that we have escalated your query to the Legal Collections Department. Your reference number is EC-0CI6-28Q3J4 and you will be contacted with feedback within three working days.

Regards

Roderique Lategan