1 reviews | Active since Oct 2015
Service
<p>Went over to MTN. Paid penalties in advance as contract still had two months to run. 3 September 2015 joined MTN. Vodacom now ants me to pay September fees as well as costs. Been given over to Hammondpole and looks like MBD Inc (attorneys) as well. I don't speak to any of MBD Inc staff as they don't know that the case has been given to Hammondpole. I must notify them that vodacom has appointed Hommondpole, which i am not doing. Vodacom should know. After numerous emails with Hammondpole and eventually getting through to a team leader with both their email addresses. Had a few emails sent and now they absolutely refuse to answer my emails. There is no reply..staff members are Ashley Williams and Shirley..her surname starts with a "F". They don't answer any emails anymore. Furthermore i get daily calls from MBD Inc (attorneys) about my vodacom account. </p> <p> </p> <p>Hammondpole is useless and at Vodacom the left hand DEFINITELY does not know what the right hand is doing. Accepting that this case is dying a slow death. It happens when you realised you incerrectly invoiced people, and still don't know you handed the case over to to attorney firms.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
We apologise for the inconvenience caused in this regard.
Please note that we have escalated your query to the Legal Collections Department. Your reference number is EC-0CI6-28Q3J4 and you will be contacted with feedback within three working days.
Regards
Roderique Lategan
Dear Customer
We apologise for the inconvenience caused in this regard.
Please note that we have escalated your query to the Legal Collections Department. Your reference number is EC-0CI6-28Q3J4 and you will be contacted with feedback within three working days.
Regards
Roderique Lategan
