Service

<p>I have 3 contracts with Vodacom. I am registered online and changed my one line to itemised billing. On the second number I can't do it. After numerous emails to Vodacom customercare not even one reply. Phone twice on Monday the 31st of October the help line and on both occasions hold on for 20 minutes plus, adventually just hang up. Today the 1st of November tried again and after 25 minutes someone was online to help me. The lady asked for the number and I gave her the number. Then she asked me for my ID and I gave it to her. Then she required my account number, unfortunately I did not have it with me so her reply is then she can't help me.</p> <p>On the number I gave her surely she could see who I am, my ID is who I am and with my name it is the one who pay Vodacom for the 3 contracts. All I want is to get a itemised billing on my second number, can that be so difficult?</p> <p>I will definetely switch my contracts next year on expiry to a more friendly and helpful service provider.</p>