PR
Pieter R

1 reviews | Active since Mar 2015

05 Oct 2016, 18:14

SERVICE???

<p>My contract number is ********** 466</p> <p>ACC no. NM042983</p> <p>I work outside SA, vodacom contacted my wife in saying my acc is in the rears. They did not want to disclose the amout due, so she could not do payment. they gave her a no. I was suposed to call from abroad, which needless to say did not work, seeing that getting one off their opperaters to answer in SA is a task by itself.</p> <p><br />On getting back I went to a vodacom shop, did the full payment, was told it would take about 24 hours to get activated. I called them the next day, faxed thru my proof off payment to ********** as requisted.</p> <p> <br />On the third day I phoned again, was told no payment notification has been recieved, all thu my email reads delivered. Again I emailed it thru, told that within a hour it would be picked up.</p> <p><br />Phoned again, eventually getting thru after numerous desconections. I was told due to non payment my contract has been cancelled, I had to go to the nearest vodacom store with 3 months bank statements, copy of ID and pay for a reconnection. Non off this was told to me from the point off trying to sort out this acc.</p> <p> <br />On asking the person" seeing that I am out off SA 90% off the time and not really useing this acc, all thu paying for the minutes, I can assume that this contract is now done( not oweing them any more fees). the opperater then informs me that I still owe for the handset, my contract ends in 3 months?</p> <p>I am in SA for 12 days and this reconnection will take 10 days to process, so how do they expect me to use these minutes?</p> <p>I am told that this has been happening to nemurous cliets du to the fact that vodacom wants to get rid off the old numbers on their system?</p> <p> </p> <p><br />I am currently on a pay as you go ********** 244</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply06 Oct 2016, 07:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team