**** Service

<p>The Number in question is ********** 306</p> <p>On 27 Aug my wife called to complain about no invoices/statements and that she no longer getting daily sms's reflecting balances and when she does, she get about 20 at a time and different amounts ranging from R200- R4500 in those 20 messages. and her data messages come consecutively and it gives her no warning that she is out of her data bundle until it's too late.</p> <p>They reset her phone.</p> <p>Still never received messages or a bill.</p> <p>she called again last week Tuesday 20 sept to complain about the same issue - no invoice, no daily messages.</p> <p>after that she checked her data and saw it was low and put in an extra gig on at 3pm and 4pm I got a message to say that she is out of data. 1gig of data used while sitting on home with my 6 month old playing and phone connected to my wifi is impossible. </p> <p>When i called yet again I was told my bill is sitting at R1200 and had no data the gig loaded an hour ago was depleted and that they will investigate it and il get a call in 72hours. Almost a week later I still have heard nothing. I requested again that I get no daily sms's and no invoice. </p> <p> What's my next option?? </p> <p>1.) Cancel the debit order and pay once i do receice my invoices and statemnets </p> <p>2.) Cancel the debit order and pay my account once i get the results from the investigations </p> <p>3.) Spread my story on social media as i am sure its happening to everybody. 1 GB dissapearing Data while connected to Wifi will make a great Headline on social media platforms. </p> <p> </p> <p><br />I request that the above gets investigated urgently and the above matter gets resolved promtly and we receive feedback ASAP otherwise i will have no choice other than to explore other avenues to seek some assistance if Vodacom is not going to assist in finding the problem and solution.</p>