1 reviews | Active since Nov 2014

28 Jul 2016, 07:32

**** service

<p>*********** staff on the 27th of june i forwaded all documentation to change my banking details received an email with reference EC-041F-2KQ7VO on it but this morning i receive notification from my old bank account that the debit has come back now i have to pay an xtra R145.00 on that account due to vodacom beign ***********. see below</p> <p> </p> <p>Good day I have changed my bank account but Vodacom still debits the wrong account this is unacceptable who will be paying the comeback fees on the debit order which is R145.00 I will be reporting you to hellopeter this is terrible services from a big company such as yourselves</p> <p> </p> <p>From: CUSTOMER CARE DOCUMENTS ********** <br /> Sent: 27 June 2016 09:36 AM<br /> To: Clinton Van Rooyen<br /> Subject: EC-041F-2KQ7VO FW: Message from</p> <p> </p> <p>this is when the documents were sent and reply received this is total ******* from vodacom and will be taking you to the newspapers for this</p> <p> </p> <p>nothing still been done</p>

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Replies (1)
Vodacom
Vodacom's reply28 Jul 2016, 08:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team