EM
Eve M

1 reviews | Active since Jun 2019

04 Oct 2021, 19:20

**** SERVICE

I will get straight to it. For the past few days, the network has been even worse than Cell C. I rely on Vodacom, especially during these Covid times which is now our new normal; ie virtual meetings etc. I need to have "Face to Face" meetings with my clients, even though now face to face means via ZOOM or TEAMS. I had a meeting this morningwith a very important client and my signal dropped every 2minutes or less, the entire meeting. I cannot work like this so why the hell is this happening???? Are you guys not prepared???? Are there no other options or fail-safes introduced or instilled to accomodate us working from home; truth is you guys have had almost 2 years to fix this ****. NOW I AM ****ING STUCK HERE UNABLE TO ATTEND TO MY CLIENTS !!!!!!! CALL ME TOMORROW MORNING AT 9AM. ...!!!! **** YOU VODACOM..... THE ONLY PERSON WHO REALLY DOES HIS JOB & GOES BEYOND THE CALL OF DUTY IS AT VODACOM IS NAJEEB AT TRADE ROUTE MALL. I AM GATVOL OF THE ****ING ISSUES, IT AFFECTS MY CLIENTS AND THAT IS THE BIGGEST PROBLEM.... CALL ME AT 9AM, AND EXPLAIN AS I HAVE BEEN A LOYAL CUSTOMER FOR MANY YEARS... I NEED THIS SORTED YESTERDAY !!!!!!!!

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Replies (1)
Vodacom
Vodacom's reply05 Oct 2021, 06:46
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team