JC
Jaun-Mari Coetzer
1 reviews | Active since May 2021
08 Jun 2021, 09:15
**** service
After struggling for weeks to do an upgrade online I was finally able to. Now when I try to follow up on upgrade quote, VODACOMONLIN-***, I am getting no assistance. All I'm being told is that is shows as open and that I need to contact the upgrade department. I ****ING CANNOT MAKE/RECEIVE CALLS WHILST AT WORK. I WANT THIS ISSUE RESOLVED WITHIN 24 HOURS.
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Replies (2)
Vodacom's replyOfficial
08 Jun 2021, 10:48Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jun 2021, 10:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JC
Jaun-Mari Coetzer's updateReviewer Update
08 Jun 2021, 12:52I am sick and tired of the incompetence of the people at Vodacom. I am being sent from one department to the next. I tell them I cannot answer my phone at work. If I tell them to phone me during a certain time period they do not phone me. I PLACED MY ORDER ONLINE. ISN'T THAT CONFIRMATION ENOUGH. FIX YOUR ****ING COMPANY!!!!!!!
JC
Jaun-Mari Coetzer's update08 Jun 2021, 12:52
Reviewer Update
I am sick and tired of the incompetence of the people at Vodacom. I am being sent from one department to the next. I tell them I cannot answer my phone at work. If I tell them to phone me during a certain time period they do not phone me. I PLACED MY ORDER ONLINE. ISN'T THAT CONFIRMATION ENOUGH. FIX YOUR ****ING COMPANY!!!!!!!