NS
Ndamulelo S

1 reviews | Active since May 2019

30 May 2023, 09:11

*** service

I have had Vodacom for years. All of a sudden today when I call, they can’t verify me. They won’t even give me a reason. My personal details have never changed but today they can’t help me. A stupid Romano from sales even hung up on me. Luyanda put me on hold then their TeamLeader Babalwa was just their champion of stupidity. I’m so irritated, I’ve never had a problem with vodacom, I’d call in anytime and they can verify me. All i want to do is follow up on my order. This feels like their tactic to not answer my query. Yoh i am so bored

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Replies (1)
Vodacom
Vodacom's reply30 May 2023, 13:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team