********* service

I wish to share my most painful experience with Vodacom fiber service once again. I discovered Vodacom debiting my account for almost three years for *****ulent transaction. eventually after many battles last year May to August after many emails and telephonic emails even after my fiber line being disrupted for days even weeks, I personally posted the episode which was finally resolved by the ***** division a complete refund was processed 24th July 2024 and was contract finally cancelled. On the 21 May 2025 my service was disconnected, due to arrears, I then noticed i was still being charged for a cellphone contract that Vodacom cancelled in July right till November 2024. From all the emails received they sent an apology email. My fiber service continued since, to my knowledge the service was billed for R699 per month sometime In April i decided to upgrade the speed based on us running a business from home. The upgrade was approved by Vodacom and the person doing the upgrade failed to mention about account being in arrears. After making regular payments including the upgrade. Only to realized when we spoke to the call center agents, they once again mentioned the account is in arrears based on a cell phone contract therefore the fiber is disconnected. The first person spoken to was Yusuf who mentioned a payment of well over R3000 is required to connect the fiber, our second conversation with Ray who still spoke about contract outstanding. I then requested a senior person who happened to be Sne who then turned the story around she literally insisted monies still outstanding to Vodacom and go back to the initial scenario. she was of no helped and could not identify the problem sounds like the initial contract was not cleared . That's one off the main reason why the account fell in arrears and fiber was disconnected. I have all recordings with many different stories nobody seems to know what's happening and their accounts could not fix the problem gone almost a week the fiber is still not working after promptly paying for the fiber only since the contract was cancelled last year. To date there is absolutely no joy with Vodacom even though the call center agents can pick up the cellphone contract and can see the account has been disputed last year, No one can assist with clearing/reversing the months I have been *****ulently being charged. I have been in contact with Vodacom being transferred from billing to collections and ***** department with no assistance. I urgently request my fiber service be reinstated after paying Vodacom another R1400 this morning failing which further legal action will be taken.