CC
Cameron C

1 reviews | Active since Jun 2025

12 Jun 2025, 15:27

********** service😡😡😡

I signed up for a fibre policy using Vodacom as a ISP (Internet service provider)

I have been trying for the past month for me to get Vodacom to release my line and they are just not doing so I spoke to countless Vodacom representatives and 3 of them hung up on me. They tell me to contact Vumatel and when i do they tell me contact Vodacom. I'm basically running around in circles. As a customer to a well established company in South Africa to be treated like trash it is not on. I am left without fibre for the past month. Whenever i request to speak to a line manager they are all in a meeting for the entire month of May right up until today which is the 12th of June they still in a meeting and still no one called.

I would never ever recommend Vodacom to anybody absolutely garbage service!!!!!!

0
Replies (1)
Vodacom
Vodacom's reply13 Jun 2025, 08:22
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team