**** service

I’m extremely disappointed with the delivery service on a phone I ordered through Vodacom, with RAM as the courier. On Tuesday, a delivery attempt was made, but the driver couldn’t complete it because they were unable to scan my ID book. Fair enough, but no proper solution was offered at the time. Today (Friday), I received a call at 07:00 confirming delivery would take place. Then again at around 10:00, I was told the driver would be arriving shortly. However, when I checked the tracking at 10:30, it showed that the delivery had already failed. After contacting RAM, they arranged for another delivery later in the day. I stayed home the entire day waiting, only to check again at 16:30 and see that the delivery had failed AGAIN — and this time it was cancelled completely. No one arrived. No proper communication. Just failed attempts logged on the system. This is incredibly frustrating as I specifically stayed home all day for this delivery. I urgently need this phone for international travel next week, and now Vodacom says I can’t even collect it until it’s returned to the store. This level of service is unacceptable. I need urgent assistance to resolve this.