Service??!!

On 30 January 2015, I phoned the Call Centre regarding almost 600 MB of data that went missing on my 3G modem. I talked to Thandi Plaatjies who checked and confirmed that 82.92 MB was used that morning. When I asked her where the other 578 MB of data went, she said to me that the data usage is not real time. I accept that and I accept that there can be a difference of 10 or 20 or even 50 MB, maybe even 100 MB, which I don't believe. I check my data usage every morning and every evening and the difference has never been more than 20 MB. I then asked the detail of what the 578 MB data was used for and she could not provide it, because she said that the system has not updated yet. She said that she would keep checking and as soon as the information is available, she will give me a call. Haven't heard of her since. In the meantime, I have been billed out of bundle rates for data used after the 578 MB went missing. As I explained to Thandi, please note that I will not be paying this until I have received a detailed report of what this data was used for.