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My husband put in a request for a new vodacom fibre line after we relocated. Vodacom indicated that there is an existing line which needs to be cancelled. We indicated that we do not have access to previous owners as house was bought on auction. Two months later we have no line and have spent thousands on data.

On my precious home line I asked for transfer of ownership. After some time I sent an email requesting cancellation instead. Two weeks later I am not cancellation was not logged because I sent email to the billing department who didn't even inform me that I was supposed to log cancellation elsewhere. Now I find myself paying for a line I am not using for almost two months because I need to serve a month notice. So in summary, I am paying for a line I am not using, I cannot use the one in my new home and have to pay for data. The way you treat your customers is so poor and appalling. I will be cancelling all the contracts I have with you as it is clear you have dropped your standards and have no regard for your customers.