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I khanyisile madonsela have few contracts with Vodacom, I decided to go and consult by Vodacom 4u shop,I got there the system was offline,that what I was told when I mentioned that my laptop does not connect, yes the laptop is a few years old but it was one of the contract from Vodacom, I have bought bundles as I use them daily, but have been unable to connect,tried the troubleshooting an so forth but still issue not resolved,the colored guy who helped me was not wearing a name tag,that's why I didn't get his name,1st thing he did was to use the simcard on a different phone in which I have tried it my self,then he reported that the simcard is functioning well,then he tried connecting on my laptop and it didn't connect, he asked the colleague next to him whose a lady and she advised that they use a different laptop, that was done and it still didn't connect, then he brought it back to me an said I don't know what's wrong with it but I can't help you, then I asked \ain't you supposed to advise to me what should I do next or where to go to