NP
Neelanderan P

1 reviews | Active since Aug 2020

13 Jan 2024, 09:26

**** service

I have recently upgraded 1 of my contracts with vodaworld midrand, My phone is just over a week old , I have purchased a phone cover as well from them. I paid R700 for the cover , however today, it's broken on it weak spot, my phone as never fallen , the cover just gave up , I took in to vodacom , the so called manager Tsholotelo most rudest lady I met for a Saturday morning , never even look at phone , and she say it's my fault, she as now way of talking to customers, talks any how to me , I have been a customer of vodacom for over 20 years , if you can treat customers in the proper manner , please advise us , we can move our business , I will be canceling all my contracts with vodacom .

0
Replies (2)
Vodacom
Vodacom's reply13 Jan 2024, 11:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NP
Neelanderan P's update13 Jan 2024, 13:18
Reviewer Update
I must say, vodacom got no respect for there customers and they time .
I need this problem sorted out asap