Service

I would love to give zero stars but it seems that option is not open to me.

I cannot believe the utmost dishonesty and incompetence displayed by the Vodacom online department.

Just upgrading a contract and getting my phone delivered took almost two months. This includes a multitude of phone calls and emails all but one unaswered.

Eventually after voicing my utter dissapointment I was referred to Kelly Phillips the supposed sales manager, who is almost never available. She tried to change my perspective on the experience by offering me free data and waivering my next installment. After two months even this seems to be either a lie or more proof of the fact that there is no urgency to keep their customers. After my phone call this morning I was assured that they are trying to rectify the problem. I asked thag I be phoned back within the hour. After not being contacted I phoned again just to find out our dear sales manager is currently indisposed. After phoning again hours later I am told that she has gone to lunch without the bother of phoning me back. Other than leaving another message no one can seem to help me move up the chain of command to speak to her superior so I am left to wait yet again.

I cant seem to make out if these people are being dishonest or are just really that bad at their job.

I would love if someone from Vodacom could contact me as I would like to end my relationship with Vodacom permanently. I dont see that their is any way that this could be rectified so I am left with no choice but to leave.

Liza