service

I went to Vodacom canal walk the one on the 2 level I had grate service there with my contract I took out plus minus 4 months I went there to take out another contract for my husband I spoke to lady I did not get her name but will reconise her face she said the contact will approve she event asked for my id which I gave but they did not have the phone we wanted nokia 7 plus that happened on sunday the next day Monday I went to Vodacom zevenwacght for the phone which I phone to keep aside my understanding the contract will approve as per Vodacom canal walk the guy helped us there only to tell us that is was decline due payment history her bank details changed but we went in to pay the account in zevenwacght Vodacom if the account is up to date how can I not get another phone I don't want to go to another service provider Vodacom does it for me can u guys please assist Chanelle johannson ********** 050