MC
Mannan C
1 reviews | Active since Dec 2014
04 Dec 2017, 12:53
service
i Spoke to an agent at their call center on 10.10.2017 to cancel my contract with them and move over to Telkom because of pricing and benefits.She then offered me a new price on my package with more benefits which i accepted.When i received my statement on 15.11.2017 i noticed that the amount deducted was more that what i was initially paying. I spent almost 45 mins a day for four days with different agents and nothing has being resolved yet.Still waiting for the team leader to call me back from 11.30am on 30.11.2017
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Replies (2)MC
Mannan C's updateReviewer Update
04 Dec 2017, 13:16seems like i was not the only one **** to about this new package
MC
Mannan C's update04 Dec 2017, 13:16
Reviewer Update
seems like i was not the only one **** to about this new package
Vodacom's replyOfficial
04 Dec 2017, 13:33Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Dec 2017, 13:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,