service?

Good day Vodacom I initially logged a service request for a issue with *111# and a billing issue on the 30.07.17. A day after I logged the call a consultant of Vodacom to sell me extra data bundles and services. More than a week later I received a email from a consultant saying the service was rectified. I then emailed this consultant 4 times with screen shots ect to say nothing has been done yet and I asked for a refund on my data for June and July due to the Vodacom system not working correctly. I'm still awaiting a reply. I then wrote a review on hello peter yesterday. A consultant sms'd me this morning from a number I cannot even reply to. Is this what Vodacom calls service? It would be nice to receive a call from a consultant so that we can sort this issue out once and for all. I've been struggling for 23 days