MN
Marco N
1 reviews | Active since May 2024
22 May 2024, 07:46
*********** service
Vodacom agents perform bad services as I ordered a contract deal online and wanted to update my delivery address. Upon doing so, one of the agents put the address I told them not to and it delayed me getting my phone. The service is bad and they do not inform of the minor details that could affect the delivery of your phone. Even today, my package got returned and cancelled.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
22 May 2024, 10:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 May 2024, 10:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MN
Marco N's updateReviewer Update
22 May 2024, 10:22And also. My first contract was R458pm. Due to the whole mess , an agent helped me to get another contract but it escalated to R529 pm.
MN
Marco N's update22 May 2024, 10:22
Reviewer Update
And also. My first contract was R458pm. Due to the whole mess , an agent helped me to get another contract but it escalated to R529 pm.
MN
Marco N's updateReviewer Update
23 May 2024, 06:30Vodacom is so unprofessional, because of the above mentioned issues, I have to wait for another 60 days to apply for a contract. I was told that the second agent named Lindo signed me up for a "only sim" when I blatantly told him I wanted the phone I app**** for in the first contract that had to be cancelled because of negligence of an agent.
Honestly I am unhappy and disappointed in this service. As a result of this action i was told that if I were to apply for a contract again , it would seem as if I am performing "*****". If the work was done in accordance , I wouldn't have been in this position and losing the initial contract I first app**** for.
I am a totally unhappy new client and for the fact that this may have affected my credit score. I will not be happy until vodacom makes due in the terms of fixing this matter.
Honestly I am unhappy and disappointed in this service. As a result of this action i was told that if I were to apply for a contract again , it would seem as if I am performing "*****". If the work was done in accordance , I wouldn't have been in this position and losing the initial contract I first app**** for.
I am a totally unhappy new client and for the fact that this may have affected my credit score. I will not be happy until vodacom makes due in the terms of fixing this matter.
MN
Marco N's update23 May 2024, 06:30
Reviewer Update
Vodacom is so unprofessional, because of the above mentioned issues, I have to wait for another 60 days to apply for a contract. I was told that the second agent named Lindo signed me up for a "only sim" when I blatantly told him I wanted the phone I app**** for in the first contract that had to be cancelled because of negligence of an agent.
Honestly I am unhappy and disappointed in this service. As a result of this action i was told that if I were to apply for a contract again , it would seem as if I am performing "*****". If the work was done in accordance , I wouldn't have been in this position and losing the initial contract I first app**** for.
I am a totally unhappy new client and for the fact that this may have affected my credit score. I will not be happy until vodacom makes due in the terms of fixing this matter.
Honestly I am unhappy and disappointed in this service. As a result of this action i was told that if I were to apply for a contract again , it would seem as if I am performing "*****". If the work was done in accordance , I wouldn't have been in this position and losing the initial contract I first app**** for.
I am a totally unhappy new client and for the fact that this may have affected my credit score. I will not be happy until vodacom makes due in the terms of fixing this matter.