Servica Vodacom South Africa

I am in Australia and my vodacom account has been blocked. Yesterday (3 Dec’19 approx 07hoo SA time) I tried to make contact with Vodafone South Africa via the vodacom app on my cell phone by using the chat facility. Of course a robot answered the call and could not assist me. I was promised by this robot 7 times to be connected to a human person.- no success for 6 hours vodacom can check my 1-hour long discussion with this what should they wish. On recommendation of the Bot I then contact their “friendly customer care” centre. I was given the very same customer care number that all of us using South Africa. (+27) (0)82 135 - we know the results - agents are very busy “hold on or phone back later”. From Australia this was unaffordable. So, I tried 20mins ago knowing that it is 04h30 in SA. Same story:- agents are very busy “hold on or phone back later” I send a Whatsapp yesterday that remained unopened for exactly 6 hours. - still no return reply. The Robot service is useless and Vodacom SA do not provide for any SA Vodacom Customer with a problem calling from overseas. Be aware of your cell phone. - As a matter of interest, I have a R250/month Australian Contract with 30 GIGA Bite data, 1 000 local minutes, 150 minutes for international calls.!!!